FAQ
Financial
- Where can I view the amount of my available royalties?
- How are my royalties registered?
- How do I ask for my royalties payment?
- Why am I not able to request/receive my royalties payment ?
- When I click on "Request my payment”, a message tells me my bank information is wrong. What should I do?
- Why does the following message figure in the Payment page “The amount of royalties due is inferior to the minimum required by your distribution contract”?
Audio Releases
- What's the importance of a Label Copy for Taiwanese & Chinese Content?
- How to provide my tracks lyrics to the Digital Music Services?
- How to delete my release?
- How to bring your catalog to Believe without losing your statistics and followers in the DMS?
- What is the "Catalog" section of my Backstage?
- What are the audio formats that I can upload in the Backstage?
Video Releases
- Music Video Upload Guide
- Facebook Live Music Broadcast Playbook
- What are the authorized video formats?
- Are 4K videos supported by the uploader?
- What are the iTunes Video/Apple Music Specs?
- Can I upload 360° Videos via the Backstage?
Analytics
- How can I customize the statistics displayed on the Daily Trends tool?
- Can I see analytics of my YouTube videos in Backstage?
- Daily Trends: What is the “Reports” tab located next to the filters?
- What is the "Digital Charts" tool for?
- Why does the "Digital Charts" tool put my product in a better position than the one indicated on the store's website?
- I’m getting several emails about Digital Charts, what are they?
Legal
Neighbouring Rights
- What are Neighbouring Rights?
- Which types of exploitation generate a Neighbouring Rights income?
- Am I eligible to Neighbouring rights?
- Why should I collect Neighbouring Rights?
- How is the money collected and distributed?
- How does Believe manage my Neighbouring Rights?