To get the credentials to access Encore you need to contact the administrator of your account.
If you are already using Backstage, please note that the credentials to Encore are the same.
If you have your ID and password but can’t connect to the app it is possible that you haven’t yet been granted access to the mobile app. To do so, you need to contact the administrator of your account who will enable it for you on the user access management page on Backstage.
If you didn’t find what you were looking for please contact us at firstname.lastname@example.org
Please specify in the email subject the issue you are experiencing and let us know in the email what version of the app you are using and the phone type.
If possible, when contacting us please let us know what version of the app (see below where to find it) you are using and your phone model. (Iphone/Android)