Select the right contact for your request
Please find below the subjects of the requests to address to your account manager, Channel Manager or Support :
Questions type | Contact | Main category |
Contract deals & terms | Account manager | Account strategy |
Transfer of catalogue, release | ||
Stores & territories settings | ||
Backstage access (login/password issues) | Support | Account settings |
Training need | ||
Sub-user access | ||
Release creation and Apple videos creation | Support | Audio distribution settings |
HD audio settings | ||
Artist profiles settings | ||
Online status | ||
Lyrics | ||
Track matching | ||
Booklet settings | ||
Cover for Apple video and audio modification | ||
Title/Artist role & name/Label name modifications | ||
Release date settings (pre-order, exclusive, time…) | Account manager | Release strategy |
Promotion | ||
Price | ||
End of rights, takedown, remove the release on stores | ||
Link channels to Believe CMS | Channel manager | Video strategy |
Questions on YouTube claims, whitelisting and Content ID | ||
Video upload and delivery | ||
Artist profile on video stores | ||
Catalogue optimization | ||
Verification badge on stores | Support | Artist profiles settings |
Label validation for specific genre stores (Beatport, Traxsource…) | ||
Animated profile pic and cover on Apple : Apple Motion | ||
Image, bio and avatars on stores | ||
Payment | Support | Finance |
Bank information | ||
Payoneer | ||
Reporting |
Support
account manager
who to ask