Here's how the payment process through Payoneer works:
- First of all, you must log into your Believe Backstage as usual, and follow the steps detailed in the Payoneer section of the article Updating your payment information.
- After being redirected to Payoneer, you will be invited to follow the Payoneer Registration Process (detailed below).
- Once your account is validated you will be able to receive your payments.
Payoneer Registration Process
1. Getting started
For the first step of registration, you will need to fill out the main information regarding your status (company or individual). Note that some values will be automatically set to match the one registered in Believe's database (your status and the legal representative's first & last name). You won't be able to change this information, if you notice an error on these fields please contact your Label Manager.
Fill out all of the fields that follow (email address, date of birth) as prompted. Note that the email address which you submit will become your Payoneer username, to which you will receive all communications related to your payments and Payoneer account. Also keep in mind that the information provided will be scanned and reviewed by Payoneer, and you may be prompted to provide additional documentation for verification.
2. Contact Details
For the second step of registration, you will need to complete your contact details. If registering as an individual, you will need to input your personal phone number and e-mail address. If registering as a company, you will need to input the address at which your company is incorporated, along with your business phone number.
3. Security Details
For the third step of registration, you will be prompted to choose your password and security question for user verification.
4. Final Steps
The final step of registration will require you to submit your banking details.
Please note that if your bank account holder name does not match the registration name provided on the step one, you will be asked for additional documents, which may prolong the onboarding process.
The fields will adapt automatically according to your selected banking country and currency of choice to accommodate the requirements of our local banking partners. Believe will automatically send your payment in the currency that is written in your contract. When registering to Payoneer, you must confirm the currency in which you wish to receive your payment*. If applicable, Payoneer will provide an exchange service for a fee.
Please ensure that ALL details shared are accurate and up to date. Incorrect bank details will result in failed transfers.**
Once you’ve submitted all of the above, Payoneer will proceed to verify your account information. It can take up to 2 business days to approve your account if all information received is accurate. If it isn’t, you will be contacted by Payoneer asking for additional documentation, like a copy of your ID or a bank statement, in order to verify and approve your account.
Until your application is approved by Payoneer, the payment button on your Backstage will remain locked:
* Note that you must possess a bank account in the currency in which you choose to get paid
** Customers in Brazil will be requested to provide additional information (such as an invoice, receipt, contract, purchase agreement, etc.) to our provider ahead of payment. This is done in order to align with the country’s regulations. Under such circumstances, you will be contacted via phone call or email. Payments will only be released following the submission of the required documents.