Payment and Financial Report request forms
To raise a financial and reporting issues to Support click on Contact Us and select the subject corresponding to your request.
Payment Issues
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Select Payment Form
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Fill in the following fields :
- Typology of issue
- Period : Month(s) or Quarter(s)
- Amount of your Royalties
- Currency
- Self billed / Manual Invoice : Are you able to request the payment in your backstage or are you paid manually ?
- Description : Describe your issue giving as many details as possible.
- Click on Send and the Support Team will handle your request and get back to you!
Before sending us a request related to payment issues, check that your payment request meets all of the criterea.
Reporting Issues
- Choose the Reporting issue form
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Fill in the following fields :
- Typology of Issue
- Period : Month(s) or Quarter(s)
- Impact (Precise what elements of your reports are presenting discrepancies : stores, UPC, ISRC, tracks, countries...)
- Description : Describe your issues giving as many details as possible.
- Click on Send and the Support Team will handle your request and get back to you!