The steps to update your payment information will depend on your payment method:
The determining factor for your payment method is the country where your bank is located.
Determining the payment method
- Click on the profile icon on the upper right corner of your Backstage:
- Click on "Bank Information":
- Select your bank country from the drop-down list and click "Next step":
Please be aware that payment method is set automatically for your account depending on the bank country specified.
For the following countries, Payoneer is considered to be the best solution, as it uses local routes, which allows to reduce the transfer costs compared to the traditional wire transfer method:
United Arab Emirates
Virgin Islands, British
If your bank country is not in the list, then Bank transfer method will be set automatically for your account.
If your bank country is United States, you can also select Paypal as payment option by clicking the respective link:
To update your bank information, fill in the fields, indicate your Backstage password and click "Validate".
Please make sure to respect the bank account information guidelines, and note that all bank information update must be approved manually by our teams. You should expect a delay of 48h before you can request your payment.
If the payment method defined for your bank country is Payoneer, a button redirecting to Payoneer website will appear on the Backstage.
You may also register by going through the link in the Payment & Operatios tab of your Backstage:
- Go to Payment & Operations page in the Financial Section of your Backstage:
- Click on "Please create a Payoneer account to receive your payment" and you will be redirected to Payoneer.
Both these options will redirect you to the Payoneer website, where you will have to ago through the Payonneer registration process.
Once your account is created, you can access it by clicking "Edit my Payoneer account" on the Backstage:
Provide the email address your Paypal account is registered with and your Backstage password. Click on "Validate" to submit the form for validation.
If you're encountering any issues, please contact your local Support team.